Policies

Risk Management Policies

  • Everyone is required to read and sign a waiver form. Children under 18 must also have a legal guardian read and sign the waiver form.
  • Only The Rock Oasis Inc.’s instructors may provide instruction in our facility.
  • Footwear is required when climbing and when on the grey mats.
  • Children under 14 must be supervised by an adult (parent or staff). Children 10-13 may be granted permission to use the facility without adult supervision with staff and parent consent and a parent must complete additional waiver.
  • Children must walk (no running) and use indoor voices (no screeching) in our facility.

Refund Policies

  • Memberships / 10 visit passes are non-transferable and non-refundable.
  • Adult program fees: 90% refund available up until 1 week prior to first class. No makeup classes.
  • Youth program fees: 90% refund available up until 1 week prior to first class. No makeup classes.
  • Children’s parties: 90% refund available up until 1 week prior to party. 50% refund available up until 48 hours before party.

Behaviour Expectations

  • Follow safety instructions from staff.
  • Respect staff and other customers - no hitting or insulting.
  • Walk please - no running.
  • Use indoor voices - no screeching.
  • Only people are allowed in the play structure and slides - no toys, etc.